How Yelp’s Review Filter Plays Games with Business Reputations

Having a naturally appearing, “good” online reputation can send many new customers your way. However, a negative online reputation can cause a whole lot of damage across the web and cost a business dearly in lost revenue.  If your business listing on Yelp or other sites show negative reviews – there is no doubt, you are losing business. In…

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Yelp Extortion: The Lawsuit’s Dismissed. Are they back at it in 2012?

As a disclaimer, this post contains quite a bit of personal conjecture. Online reputation management for small businesses is one of my personal passions. Managing a company that helps businesses utilize new media successfully is something I really take pride in. The thought of review sites taking advantage of user generated content to eek extra cash out of…

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10 Things Every Website Owner Should Know

I talk with business owners all the time about the impact a good website should have on business. Unfortunately for many, the facts show their sites aren’t doing much at all to help their business, instead they’ve become just another way to spend the money they have less and less of. I’ve made this list…

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